Terms and Conditions

Lifetime Brake Pad Replacement Program Terms and Conditions

A customer participating in the Lifetime Brake Pad Replacement Program  will have Mercedes-Benz brake pads fitted to their vehicle and receive replacement of these pads subject to the following conditions:

  • The vehicle must remain registered to and owned by the original purchaser and is not transferable.
  • The vehicle must be returned to MB of San Francisco or MB of Oakland for a free brake pad inspection every 12 months or 12,000 miles, which ever occurs first.
  • The Lifetime Brake Pad Replacement Program  is only applicable for private passenger vehicles and excludes commercial vehicles, SLS, SLR and AMG high performance vehicles.
  •  At the time of fitment, the braking system must be free of any other faults. This may require maintenance or replacing of necessary parts at additional cost.
  • The Brake Rotors must be within original manufacturer's specifications.

Replacement of the brake pads is limited to the cost of replacement brake pads only with the following conditions:


  • Labor for installing Brake Pads is not included.
  • Does not extend to any additional parts that may be required to restore the braking system up to roadworthy conditions. i.e. brake sensors, cleaner, paste, rotors, rotor screws, caliper screws etc.
  • Does not extend to any labor necessary in installing additional parts.
  • Replacement pads will be Mercedes-Benz branded pads.
  • The replacement guarantee becomes void if the braking system is serviced or repaired by any other party other than Mercedes-Benz of San Francisco or Mercedes-Benz of Oakland.
  • The replacement guarantee does not cover brake shudder or squealing if the brake pads and or Rotors are within Mercedes-Benz specifications.
  • The replacement guarantee is void if the car has been involved in a major collision.

Mercedes-Benzof San Francisco

500 8th Street
Directions San Francisco, CA 94103

  • Main: 877-554-6016
  • Service: (888) 469-2414
  • Parts: 415-673-2000

Hours

  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday 11:00AM - 5:00PM
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